1. Is an account necessary for placing an order?
No, you can checkout as a guest. However, creating a SAPPHIRE account will enhance your
shopping experience.
. You can save your shipping and billing information to ensure a faster checkout process.
2. How do I make an account?
To create your ASALE Online Account, follow these simple instructions:
For desktop users: Click on the Account icon on the top right. Next, click on “Continue with SHOP”. Enter your details and register or simply Enter your Email and register.
For mobile users: Go to the menu and click on the Account icon. Enter your details and register.
3. How can I update/edit my shipping or billing address details?
Sign in to your account and open the “Profile” section . To edit your existing address, click on the existing address to edit it. To delete an existing address, click on “delete”. To update a new address, click on “Add”.
4. Where can I view my order history?
Sign in to your account and open the “Orders” on your account page to view your order history.
1. How can I place an order?
Once you have added all your desired items to your shopping bag, follow these instructions:
. Click on the "Shopping Bag" icon and proceed to Checkout
. Enter all your required contact, shipping and billing information.
. Click on ‘’Continue to Payment" and select your preferred payment method.
. Click on ‘Complete Order’ and check your email for an order confirmation Email.
Please use a valid and active email address to place your order as all order details and processing updates will be sent to this email.
2. Can I place an order on call?
Yes, you can place your order by calling us at +92300-0255457 and providing the required SKU and colour variant of the product you want to purchase
3. What is my Order Number?
Your Order Number will be used to identify your order and will be provided in the Order Confirmation Email after you have placed your order.
4. What can I do if I find an issue / discrepancy in my order upon receiving it?
You can contact our Customer Service team by sending an Email at asaleofficial1@gmail.com to address any issues with
your order.
1. What payment options do I have?
· Cash on Delivery
2. Is there any form of advance payment required for COD?
No, you need to pay the full amount in cash once your order is delivered to you. For COD orders of a large amount, our Customer Care team may contact you for verification before your order is dispatched.
3. Can I pay COD with a cheque?
We only accept cash for COD orders.
4. Can the Billing Address differ from the Shipping Address?
For Cash on Delivery orders, Billing Address is not required. We only require your Shipping Address which will be the address you want your order delivered to.
1. What is the delivery time for order?
. Order delivery can take between 5 - 7 working days
. During SALE the delivery time is up to 15 working days.
Orders are processed within 24 hours and are generally scheduled for delivery on the next working day.
2. What are the delivery charges for orders?
ASALE offers free shipping nationwide for All orders.
1. Can I exchange my order?
Any article purchased can be exchanged within 07 days after the article has been delivered, given that the article is unused, all accessories are present.
2. Are there any additional charges on exchange?
There are no additional charges for the exchange process.
3. How long will the exchange process take?
It usually takes 7-10 working days to complete the exchange process.
4. What if there’s a difference in the price between the articles that I want to exchange?
. In cases were the exchange order value is below original order value, the balance amount will be transferred to your account within 7-10 working days after the exchanged article is delivered.
. In cases where the exchange order value is above original order value, you can pay in cash at the time of delivery.
5. Which articles are not exchangeable?
Sale/discounted articles are not eligible for exchange.