EXCHANGE & RETURN POLICY

At ASALE, customer satisfaction is our top priority. We’ve designed a hassle-free Exchange & Return Policy to ensure a seamless shopping experience.

ELIGIBILITY

  • Articles purchased online or in-store are eligible for exchange or return within 07 days of delivery or purchase.
  • Items must be unused, unaltered and unwashed with all tags intact.
  • Items must be present in their original packaging.
  • A valid proof of purchase—either the original receipt or order confirmation email is required to process exchanges and returns.
  • Sale or discounted items are not eligible for exchange or return.
  • You will be required to share proof if you have received an article that is defected or is incorrect.

EXCHANGE POLICY

  • An exchange request can be initiated via asaleofficial1@gmail.com within 07 days of order delivery.
  • Proof of purchase— the order confirmation email and order number must be provided.
  • Exchanges are subject to verification of product condition and eligibility.
  • Once the items are received and verified, the requested items will be shipped.
  • The exchange process takes approximately 7–10 working days.
  • Sale/discounted items are not eligible for exchange.

RETURN POLICY

  • Returns are only accepted if the item delivered was incorrect (wrong product) or if the item was defective/damaged at the time of delivery.
  • Customers may initiate a return request via asaleofficial1@gmail.com within 07 days of order delivery.
  • Proof of purchase— the order confirmation email and order number must be provided.
  • Reason for return and proof of defect/damage must be provided.
  • The product must unused, unwashed, and unaltered with all tags intact.
  • Once the product is received and verified, refund process will be initiated.

Refund

  • Refund is initiated once the product is  received and verified.
  • If refund approved, refund amount will be transferred to your provided account within 10 working days.
  • If more than 15 business days have passed since we’ve approved your refund, please contact us at asaleofficial1@gmail.com